Customer Service | FAQS
Customer Service
FAQS
What currency does your site use?
We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.
When will my order ship?
Most orders ship within 2-3 business days of ordering from our warehouse, pending availability and credit verification. Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 2-3 processing days during sale periods. If you need your item(s) sooner you can choose an expedited shipping method for an additional cost at checkout. Any additional shipping costs are nonrefundable.
Expedited orders will be shipped the same day if placed before our cut off time of 12PM PST. We do not process or ship orders on the weekend or holidays, and we do not offer Saturday delivery. For Hernada is not responsible for delays due to local disruptions.
Order Verification
All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
How should I choose the best size for me?
We have a size guide that serves as a general guideline to help you find your size at FHernada. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at [email protected] with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.